“Always treat people as if they’re in trouble, and you’ll be right most of the time!”

In context:

The demands of the hospital made Russell’s Church calling quite challenging. He was required to make numerous visits over long distances during his few free evenings, but with careful scheduling, he successfully made those visits.6 The spiritual welfare of a number of good men became his concern. One of these men was Wilbur W. Cox, whose wife, Nora, served as branch Relief Society president. Evenings in the Cox home were rewarding, and getting to know this good man and his gracious wife was an enriching experience for the Nelsons. It did not take long for Russell to detect the wonderful spirit in Wilbur, whom he learned to love. In later years, Brother Cox was called to serve as the first president of the Boston Stake.7 Elder Henry B. Eyring recalled the sage advice he received from President Cox as a young student attending Harvard: “Always treat people as if they’re in trouble, and you’ll be right most of the time!”8 Brother Cox subsequently served as a mission president and as president of the Manti Utah Temple. As one of the Twelve in 1985, Elder Nelson ordained Brother Cox to the office of patriarch.9

Condie, Spencer J.. Russell M. Nelson: Father, Surgeon, Apostle (Kindle Locations 1768 -1777). Deseret Book Company. Kindle Edition.

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